Our membership plans ensure quick resolutions for your technology needs, offering comprehensive support and exclusive benefits.
Network Devices: Check connectivity status for your devices.
Audio-Video Equipment: Monitor the health of connected AV devices.
Internet Performance: Track internet connectivity and speeds.
Audio/Video Quality: Issues with playback quality on media players.
App or Service Issues: Problems with apps like Netflix or Pandora.
Household Items: Toasters, appliances, pets, etc.
We stand by our work with a 1-year performance guarantee on labor. If issues arise due to our installation, we will address them at no additional cost. Your satisfaction is our priority.
Just as you would maintain a high-end vehicle, your home technology system requires regular service. Keep your system running at its best with our Client Care Plans, which include updates and timely maintenance.
When issues arise, our members receive priority scheduling for on-site support. Enjoy access to evening and weekend support for urgent situations, ensuring professional help is always just a call away.
Enjoy Cost Savings: Our efficient service platform allows us to offer members discounted labor rates and other special offers. Benefit from our streamlined approach and save on service costs.
Automated Now offers various service plans to meet your needs, including installation, maintenance, and support for your smart home systems. Our service plans are designed to ensure that your technology remains up-to-date, functional, and well-maintained. We provide options ranging from basic support to comprehensive packages that include regular check-ups and updates.
Choosing the right service plan depends on the complexity of your smart home systems and your level of support required. Consider factors such as the number of devices, frequency of maintenance, and any specific needs you may have. Our team can help you evaluate your options and select a service plan that best suits your requirements and budget.
Our maintenance service plan includes regular check-ups, system updates, and troubleshooting assistance. We ensure that your smart home systems are operating optimally, address any issues that arise, and perform necessary updates to keep your technology current. This plan helps prevent potential problems and maintains the performance and reliability of your systems.
Yes, you can upgrade your service plan if your needs change. Whether you require additional support, more frequent maintenance, or expanded coverage, we offer flexible options to accommodate your evolving requirements. Contact us to discuss your needs and adjust your service plan accordingly to ensure continued satisfaction and support.
Support under your service plan can be accessed through various channels, including phone, email, or online chat. Our team is available to assist with any questions or issues you may have, provide troubleshooting guidance, and schedule service appointments if needed. We aim to offer prompt and effective support to ensure your smart home systems function smoothly.
Access parental controls, enhance wi-fi security, speed-test your internet connection, solve smart home technology issues and more.
Your system will be actively monitored during work hours. If possible, issues will be rectified remotely. If on-site service is required, you will receive an email or phone call to book an appointment.
Monday to Friday, 8am – 4.30pm
7 days a week, 6.30am – 9pm
Optional Extra Support – 7 days a week, 24 Hours
Number of remote support hours included per month during business hours
Frequency of billing outside included hours
Minimum call-out charge waived for on-site service. Billed by the hour.
Priority given for scheduling on-site service work. Usually within 24- 48 hours**.
10% discount on standard rates for on-site service work
Our AV Broadband internet via NBN can be included subject to site availability and assessment,initial speeds and alternative plans available (Speeds will be assesed upon site location) – OPTIONAL EXTRA Monthly depending on location
Number of health check visits included per year including software* and firmware updates
Hardware cost to setup Remote System Monitoring on Network (including GST)
Monthly starting prices for each Client Care Tier (including GST)
Monthly starting prices for each Client Care Tier (including GST)
* Broadand Internet subject to availablity and plan Speeds available – Site Analysis will be completed to determine availablity and additional monthly cost. along with Installaiton fee (If applicable)
** Priority Scheduling based on a first in first served basis and which Care Package you are on, Diamond Customers get highest priorty usuually within 24 hours
If you’d like to request a quotation for one of our Client Care Plans or if you’d simply like to learn a bit more about why they’re a good idea, send us your details and someone will be in touch with you within 24 hours.
Interested in our Client Care Plans or need more information? Submit your details, and we’ll get back to you within 24 hours.
